Privacy Policy

We are committed to protecting the privacy of our clients, website visitors and the personal information that they provide to us. This privacy policy outlines how we collect, use, and disclose your personal information when you use our services or visit our website.

Personal Information We Collect
We may collect the following personal information:

  • Your name, contact details, including email address, phone number, and postal address
  • Demographic information, such as postcode, preferences, and interests
  • Information relevant to your use of our services, such as photographic preferences, session details, and payment information
  • Other information relevant to client surveys and/or promotional offers.

How We Use Your Personal Information
We collect and use your personal information for the following purposes:

  • To provide you with our photography services, including booking and arranging photography sessions, and delivering photographic prints and products.
  • To communicate with you, including sending you marketing and promotional information about our services.
  • To improve our services and products, and to provide a better customer experience.
  • To meet our legal and regulatory obligations.
  • We will only use your personal information for the purposes for which it was collected, and will not use or disclose it for any other purpose, except with your consent or where we are required or permitted by law to do so.

How We Protect Your Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include physical, technical, and administrative safeguards, such as secure data storage, password protection, and restricted access.

Cookies and Tracking Technologies
We may use cookies and other tracking technologies on our website to collect information about your use of our website, including your IP address, browser type, referring/exit pages, and operating system. This information is used to improve the performance of our website, to personalise your experience, and to provide you with relevant advertising. You can choose to disable cookies in your browser settings, but this may affect your ability to access certain parts of our website.

Disclosing Personal Information
We may disclose your personal information to third parties in the following circumstances:

  • To our suppliers and service providers who assist us in providing our services to you, such as printing labs, and delivery companies.
  • To our professional advisors, such as our lawyers, accountants, and insurers.
  • To comply with our legal and regulatory obligations, such as responding to a subpoena or court order.

Cross-border Disclosure
We may disclose your personal information to third-party service providers located overseas, such as cloud-based data storage providers, who assist us in providing our services to you. We will take reasonable steps to ensure that these providers comply with the Australian Privacy Principles or equivalent data protection standards.

Accessing and Correcting Your Personal Information
You have the right to access and correct the personal information that we hold about you. If you wish to access or correct your personal information, please contact us using the details provided below.

Contact Us
If you have any questions or concerns about our privacy policy, or if you wish to make a complaint about how we have handled your personal information, please contact us via the contact form on this website.